Why does my modem randomly drop service and refuse to reconnect? I reboot in sequence…..four, five times….then, it suddenly starts working. As mysteriously as it quit. It works for weeks on end, then I get days and days of this crap. I call the help line and they haven’t a clue. More over, they aren’t interested in helping. They can’t help. They don’t understand the problem. You don’t care to understand the problem.