Why am I always surprised when I am expecting something that resembles customer service from Comcast? It is really clear; They do not know what the term “customer service” means. It’s foreign to them. That much is clear if you have ever had a conversation with the alleged client service representative at the other end of the phone. They have a script. They follow it to the letter. Nothing gets past them, being the high speed, low drag team of pros they are. Wow. At the end of that script, and you have no further recourse, they politely thank you for your choosing Comcast and is there anything else they can do for you? Amazing.